In dentistry , we have more marketing tools available to us than ever before. We can run digital ads. We can invest in social media. We can improve our websites, send emails, create videos, optimize our Google presence and spend money trying to reach new patients. All of those things can be valuable. But at LADD Dental Group , we believe there is one form of marketing that will always be more powerful than anything we can buy: A truly great patient experience. Because when a patient has an exceptional experience, something special happens—they tell someone else. And that referral means more than just acquiring another new patient. It means someone trusted us enough to recommend their family member, friend, coworker or neighbor. People Remember How You Made Them Feel Dental care can be intimidating for many people. Some patients have anxiety. Some have had negative experiences in the past. Others may have avoided the dentist for years because they were embarrassed, uncomfortable ...
Today was a special opportunity for our LADD Dental Group family as we had the chance to spend time with the wonderful students and teachers at Abacus Early Learning Center in Westfield . We truly enjoyed the opportunity to speak with the students, get to know the teachers, and share a little bit about what we do in dentistry and why taking care of our communities is so important to us. One of the things we love most about being part of a family-run dental organization is that our work extends far beyond the four walls of our dental offices . It is about people, relationships, education, and investing in the communities we are fortunate enough to serve. Spending time with young children is always a great reminder of the importance of making healthcare approachable and positive from an early age. Creating good experiences and helping children understand the importance of taking care of their teeth can help establish healthy habits that last a lifetime. We are also incredibly gra...