At LADD Dental Group , we believe there is no stronger compliment a dental practice can receive than when a patient tells a family member, friend, coworker, or neighbor, “You should go to my dentist.” That simple recommendation means so much because it represents something that cannot be bought through advertising: trust. For us, word-of-mouth referrals are the true heartbeat of a successful dental practice. Dentistry Is About Relationships Dental care is personal. Patients trust our dentists and team members with their health, their smiles, their families, and sometimes even their fears and anxieties. That is why we believe building genuine relationships is at the center of everything we do. When a patient has a great experience, they remember it. They remember the team member who made them feel comfortable. They remember the dentist who took the time to listen. They remember an office that treated their family with kindness and respect. And when that experience is meaningful e...
Recently, we had the opportunity to learn about the Gorge Powerhouse in Washington, and it was a great reminder that some of the most valuable lessons in business can come from places far outside of dentistry . Built in 1924 as part of the Skagit Hydroelectric Project, the Gorge Powerhouse has been producing power for more than 100 years. What makes it remarkable isn't simply the technology or the scale of the facility. It's the combination of people, systems, infrastructure, innovation and a clear purpose that has allowed it to continue serving its mission for generations. And as we look at the future of LADD Dental Group , there are several lessons from the Gorge Powerhouse that we believe we can incorporate into our own organization. Build Something That Can Outlast You One of the most impressive things about Gorge Powerhouse is its longevity. The original facility was constructed nearly 100 years ago, yet it has continued operating while technology, equipment and the surr...