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Patient Communication | Enhance Patient Experience

 At LADD Dental Group, we believe that clear, timely, and compassionate communication is the foundation of an exceptional patient experience. Whether it’s scheduling an appointment, understanding treatment options, or receiving post-care instructions, effective communication helps build trust, reduces dental anxiety, and ensures our patients feel heard and valued.

Why Patient Communication Matters

Good communication is more than just a courtesy—it’s a crucial aspect of delivering high-quality dental care. When patients are well-informed, they can make confident decisions about their oral health. A streamlined communication system also minimizes misunderstandings, improves treatment adherence, and fosters a positive relationship between our team and our patients.

Our Exciting Upgrade: Introducing an Enhanced Communication Platform

To further improve our ability to connect with patients, we are excited to announce the upgrade of our patient communication platform through Denticon. This new system will allow us to enhance communication efficiency, making it easier for patients to schedule appointments, receive reminders, and access important information about their dental health—all in a more convenient and user-friendly manner.

What This Means for Our Patients

With our enhanced Denticon communication platform, patients can expect:

  • Automated Appointment Reminders: Reduce the risk of missed appointments with text, email, and phone reminders.

  • Easier Scheduling: A seamless and efficient booking process for both new and returning patients.

  • Improved Two-Way Messaging: Quick and convenient communication between patients and our dental team.

  • Streamlined Post-Treatment Follow-Ups: Ensuring patients receive timely care instructions and have an open line for any concerns.

  • Enhanced Patient Portal Access: Providing a centralized location for medical records, treatment plans, and billing information.

Commitment to Excellence

Our team at LADD Dental Group is always looking for ways to improve the patient experience. By implementing Denticon’s advanced communication tools, we are reinforcing our commitment to providing top-tier, patient-centered dental care. We are excited about this upgrade and look forward to making dental visits even more seamless and stress-free for our valued dental patients.

Stay tuned for more updates as we continue to innovate and elevate our patient dental care experience! 



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Location: 16411 Southpark Dr A, Westfield, IN 46074, USA

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